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Return Policy

If you have any questions regarding an item when shopping, please call us before you make the purchase.  To make your shopping decision easier, we are happy to assist so that you may make an informed decision.  All of the merchandise offered by Espresso Emporium is carefully selected and considered to be the best. 

Merchandise Ordered

  1. Upon receiving the merchandise, all items must be check for damage, shortages or errors within 7 days from the delivery date.
  2. Merchandise that we have shipped in error, will be replaced without additional shipping charges.  We will pay for the return shipping only if the shipment of the wrong item was our mistake.
  3. Claims for shipping damage will be according to the regulations as set forth by the Carrier.  Present carrier services are with UPS; www.ups.com and the US Postal Service; www.usps.   Claims for damage must be made to the Carrier and a claim number obtained for all future follow up with the Carrier.  If present when the item is delivered, and there is visible damage to the package, our recommendation is to have the damage noted on the delivery receipt before the driver leaves.  Espresso Emporium cannot be responsible for what the Carrier does, therefore, we will not process or follow up on claims for damage against the Carrier.

Receiving Email:

When you are expecting email communications from EspressoEmporium please be sure to check your spam filter and privacy blocking devices.  These communication filters do an excellent job of blocking unwanted mail; however, our communication to you, may be caught in there as well.  Please check these areas as well as your inbox.

General Notes

  • Please inspect all packages immediately upon receiving. 
  • For orders over $100, we will accept a wire transfer or PayPal only. Please contact us at 925-980-8482 or ken@EspressoEmporium.com if you have any questions.

 

 


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